Responsible Gaming
Gambling Should Be Entertainment
At Trenzi Volka, we believe that gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Betting should be enjoyable and within your means, with money you can afford to lose.
Please gamble responsibly and only participate in betting activities if you are of legal age and choose to do so as a leisure activity.
Age Verification
In Australia, you must be 18 years of age or older to legally participate in gambling activities. We are committed to preventing underage gambling and verify the age of all users before they can access our services.
If you are under the legal gambling age in your jurisdiction, please do not attempt to gamble. If you become aware of underage gambling, please report it to the relevant authorities.
Warning Signs of Problem Gambling
Problem gambling can affect anyone. Please be aware of these warning signs:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to recover money lost
- Hiding gambling activities or lying about the amount wagered
- Neglecting work, school, family, or other responsibilities due to gambling
- Gambling to escape problems, stress, anxiety, or depression
- Borrowing money or getting into debt to gamble
- Experiencing mood swings or irritability when unable to gamble
- Failed attempts to reduce or stop gambling
- Friends or family expressing concern about your gambling habits
If you recognise any of these signs in yourself or someone you know, it may be time to seek help.
Self-Help Tools & Responsible Gaming Features
Our platform offers a range of responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe to control your spending.
- Loss Limits: Set a maximum amount you are willing to lose during a session or over a period of time.
- Reality Checks: Receive periodic reminders of how long you have been gambling and how much you have spent.
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gambling services if needed.
- Time-Out: Take a break from gambling for a specified period without closing your account.
We encourage you to use these tools to help maintain a healthy relationship with gambling.
Support Organisations & Resources
If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:
Australia
- Gambling Help Online – Free, confidential counselling and support service
www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call) - Lifeline Australia – Crisis support and suicide prevention
Phone: 13 11 14 (24/7)
United Kingdom
- GamCare – Free support and counselling for problem gamblers
www.gamcare.org.uk - GamStop – National self-exclusion scheme
www.gamstop.co.uk
Canada
- Responsible Gambling Council – Resources and support for problem gambling
www.responsiblegambling.org
United States
- National Council on Problem Gambling – Helpline and resources
www.ncpgambling.org
Helpline: 1-800-522-4700
If You Have a Problem, Seek Help Today
Problem gambling is a serious issue that can have significant impacts on your health, relationships, and finances. You are not alone, and help is available.
If you or someone close to you is experiencing gambling-related problems, please contact one of the support organisations listed above. These services are confidential, free, and available 24/7.
Remember: Taking action early can make a real difference. Reach out to a counsellor or support service today.